Abio 25: Selling Phones and Meeting Susan my Future Wife for Benicia Herald June 2
For Sunday, June 2, 2024 Drummer Column, Gibbs, 1,338 words Abio 25: Selling phones and meeting Susan “If you can’t speak the language, or are a new refugee, your bill might be $$100 a month If you can speak the language, but you don’t understand our sales techniques, your bill might be $50 a month. If you know the language, and you understand our products and sales methods, your bill might be $12.90” -- Berkeley Bob, multiple award winner for sales competitions and free trips to Hawaii. Ma Bell, AT&T, a beloved monopoly of service and support, got a divorce from herself in the ‘80s. She divested. Things changed. Sales not service took front seat. We became Pacific Bell Telephone. Gone were the Operator days of waking up a random customer at 5 a.m. with Dial a Joke. When we transferred, Janet and I, from Modesto to Berkeley, our jobs changed. Janet delt with service and billing on Shattuck and Rose and I was in sales down on Webster Street in Oakland, separate depa...